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PURPOSE OF THE POSITION:    

To own, lead, direct and implement the organisational breakthrough strategy and operational plan for Divava Okavango Resort & Spa, contributing to the unique, unforgettable guest and customer experiences. The position will put more emphasis on fulfilling the brand promise, and creating amazing, exclusive, and value-driven customer and guest experiences.

QUALIFICATIONS & EXPERIENCE:

• Degree in Hospitality Management
• 5 years’ experience in a Senior Management role at a 5-star lodge operation.
• Profound understanding of the tourism and hospitality distribution channel, including route to market and experience in selling a value driven product.
• Strong leadership and people skills as well as stakeholder engagement skills

KEY ACCOUNTABILITIES:

• Strategic Leadership: Formulate and execute operational strategies, budgets, and performance plans to achieve business goals and deliver on set outcomes.

• Brand & Culture Stewardship: Embed the O&L Persona into daily operations, ensuring service culture, guest interactions, and decision-making reflect the brand promise.

• Operational Excellence: Drive business efficiencies and profitability through driving effective efficiency ratios and initiatives, cost management, and innovative operational practices.

• Guest Experience & Quality: Champion customer experience and quality assurance standards, ensuring world-class service, culinary excellence, and top ratings on global review platforms.

• Stakeholder Engagement: Build strong relationships with local communities, suppliers, and key partners to sustain long-term success.

• Risk, Compliance & Safety: Ensure compliance with risk management, operational controls, HACCP, health & safety standards, and maintain robust business continuity plans.

• People Leadership: Lead, mentor, and develop a high-performing team, fostering a culture of excellence, growth, and engagement through initiatives like Great Place to Work.

COMPETENCIES REQUIRED

• Be Authentic
• Live the Values
• Cause Alignment
• Take Bold Stands
• Lead Growth
• Deliver Extraordinary Results
• Inspire Innovation

Closing Date: 8 October 2025

 O&L - a Great Place to Work.

Applicants meeting our requirements are invited to apply. O&L Group of Companies is an Equal Opportunity Employer.

    "This position is subject to a pre-employment screening and vetting process, and by applying for this position, applicants acknowledge that they are aware that the Company reserves the right to carry out screening and pre-employment vetting for all shortlisted applicants. Certificate of Conduct issued by the Namibian Police (not older than 6 months) may be required from all shortlisted applicants."

Requisition ID: 5169