Your dream job could be just a few clicks away. Start the process by creating your candidate profile. Once your profile is created, navigate to the desired opportunity and apply.

PURPOSE OF THE POSITION:

To provide excellent guest experience and supervise the Guest Relations function within the Lodge and control all Guest Relations activities, ensuring the operations at the front desk are running smoothly in line with O&L Leisure guest experience journey. Additionally, the Guest Relations Supervisor serves as the right hand to the General Manager.

QUALIFICATIONS & EXPERIENCE:

• Bachelor’s Degree /Diploma in Hospitality Management
• A minimum of 5 years of experience in a guest relations or front office role with at least one year’s experience in a supervisory capacity.
• Multilingual in foreign language (German, French, Portuguese etc.) will be an added advantage.
• Computer literate (MS Office/Office/Excel/PowerPoint).
• System knowledge on INNkeeper and or Opera
• Product knowledge and hospitality industry experience, especially on OTA’s will be an added advantage.
• Driver’s license.

KEY ACCOUNTABILITIES:

• Welcome all guests, with a special focus on VIP guests, and oversee the overall experience to ensure the service creates unforgettable, unique experiences.
• Handle all guest complaints in courteous and professional manner and provide feedback to the guest.
• Ensure the team understands upselling techniques during check-in through continuous training and team engagement on product knowledge and business performance.
• Provide the team with the necessary tools and information to effectively upsell services or upgrades and conduct training sessions to enhance upselling skills among team members.
• Oversee all guest-related service processes from pre-arrival to departure, ensuring the highest possible standards of satisfaction are attained.
• Ensure accurate capturing revenue on Opera/Innkeeper and extract daily business performance information from Opera/Innkeeper and submit reports to management.
• Ensure accurate month-end administration for procurement, petty cash, and general administrative activities.
• Create schedules for the team, including assigning shifts and managing employee time off requests and overtime accurately.
• Maintain inventory & stock taking to ensure that the front office has sufficient supplies, such as stationery and guest amenities.
• Ensure that preventive maintenance tasks are carried out according to established standards and keep the PM list and file updated.
• Anticipate guests' needs confidently and offer genuine, individualized hospitality, embodying the O&L Persona of being "authentic, caring, and passionate.
• Create employee workplace experience which is consistent with the GPTW guidelines and breakthrough culture.
• Adhere to HACCP regulations and all compliance aspect concerning health and safety, as well as brand standards and HACCP policies and procedures.

CLOSING DATE: 4 March 2026

 O&L - a Great Place to Work.

Applicants meeting our requirements are invited to apply. O&L Group of Companies is an Equal Opportunity Employer.

    "This position is subject to a pre-employment screening and vetting process, and by applying for this position, applicants acknowledge that they are aware that the Company reserves the right to carry out screening and pre-employment vetting for all shortlisted applicants. Certificate of Conduct issued by the Namibian Police (not older than 6 months) may be required from all shortlisted applicants."

Requisition ID: 5509