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PURPOSE OF THE POSITION

To support the overall operations of the bakery by maintaining merchandising standards, ensuring accurate pricing, providing excellent customer service, and upholding cleanliness and food safety — contributing to the store’s profitability.

QUALIFICATIONS & EXPERIENCE

• Grade 11/12 (National Senior Certificate)
• 2 years’ experience in customer service or retail.

ADVANTAGEOUS

Knowledge of:

• Customer service standards
• Food handling basics
• Operational and clerical procedures

KEY ACCOUNTABILITIES

Merchandising

• Collect stock from production/cold room and pack shelves according to standards.
• Rotate stock continuously using FIFO principles.
• Maintain clean and attractive display counters.
• Keep cold rooms neat and orderly.
• Uphold QDVP4 merchandising standards.

Pricing & Product Labelling

• Place correct price stickers on products.
• Check price change register to ensure accuracy.
• Update price labels promptly when prices change.
• Ensure all products scan correctly at tills.
• Display promotional flashes on relevant items.

Sales & Customer Service

• Provide fast, friendly, and effective service to customers.
• Advise customers on bakery products, use/application, and promotions.
• Assist with customer enquiries and handle customer orders timeously.
• Promote specials and distribute promotional posters.

Stock Taking

• Assist in stock take preparation and attend scheduled stock takes.

Housekeeping, Health & Safety

• Maintain a high standard of hygiene and food safety.
• Ensure work areas are clean and kept hygienic at all times (“clean as you go”).
• Switch off appliances safely at close of business.

General & Ad Hoc Duties

• Ensure confidentiality of company information.
• Assist in other areas of the department/store during staff shortages.
• Report incidents (accidents, theft, damage) and handle where possible.
• Attend required meetings, training sessions, workshops, or seminars.

Job Type:                     PVTE

Location:                      Katima Mulilo

Closing Date:               25 February 2026

 O&L - a Great Place to Work.

Applicants meeting our requirements are invited to apply. O&L Group of Companies is an Equal Opportunity Employer.

    "This position is subject to a pre-employment screening and vetting process, and by applying for this position, applicants acknowledge that they are aware that the Company reserves the right to carry out screening and pre-employment vetting for all shortlisted applicants. Certificate of Conduct issued by the Namibian Police (not older than 6 months) may be required from all shortlisted applicants."

Requisition ID: 5449