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PURPOSE OF THE POSITION:

To lead and supervise the services & team in the assigned food and beverage outlet to ensure the delivery of outstanding guest experiences and financial profitability of the business.                                                                                        

QUALIFICATIONS & EXPERIENCE:

• A Diploma in Tourism & Hospitality or related qualification
• A minimum of 3 years’ experience in hosting in a contemporary or fine dining restaurant set-up in a 4* and 5* hotel or lodge.
• Computer literate (MS Office/Office/Excel/PowerPoint)
• Innkeeper/Opera/Micros systems experience
• Wine, Sommelier or Beer course will be an added advantage.
• Drivers licence

KEY ACCOUNTABILITIES:

• Coordinate daily Front of the House and Back of the House operations.
• Supervise the cleanliness, neatness, and tidiness of the dining room.
• Monitor effectiveness of workflow and sequence of service during service periods and provides constant hands-on support.
• Prepare duty rosters of the F&B team, ensuring correct manning levels and even distribution of work.
• Monitor customer satisfaction and respond to customer feedback and complaints.
• Inform the Head Chef of any complaints, negative feedback from guests and staff.
• Advice the Head of Departments or Head Chef of any improvement needed in relation to kitchen operation including updates to SOPs.
• Maintain a thorough working knowledge of F&B SOPs and ensure they are adhered to through constant observation and training.
• Conduct the pre-service shift briefing to ensure effective and efficient communication, providing waiters with specific guidance and information to perform effectively in the coming shift.
• Ensure opening and closing checklists are completed daily.
• Monitor and assist in the completion of weekly cleaning schedules.
• Ensure the team understands upselling techniques through continuing team engagement on product knowledge and business performance.
• Ensure all equipment is in good working condition with maintenance department.
• Check daily forecast and ensure all function sheets/menus are correct and ready for service.
• Coordinate regular stock taking on Food & Beverage as well as operating equipment at specified intervals; daily, weekly, and monthly.
• Supervise the standard of presentation and service of all food orders and ensure compliance with plating guide.
• Conduct daily hygiene walkabouts, complete the required checklists, and enforce the correct cleaning standards, Health & Safety standards, and operating equipment.                                                                                                                                                                        

COMPETENCIES REQUIRED

• Lives the O&L Values
• Leads Growth
• Takes Bold Stands
• Causes Alignment
• Being Authentic
• Inspires Innovation
• Deliver Extraordinary results

CLOSING DATE: 21 October 2025

 O&L - a Great Place to Work.

Applicants meeting our requirements are invited to apply. O&L Group of Companies is an Equal Opportunity Employer.

    "This position is subject to a pre-employment screening and vetting process, and by applying for this position, applicants acknowledge that they are aware that the Company reserves the right to carry out screening and pre-employment vetting for all shortlisted applicants. Certificate of Conduct issued by the Namibian Police (not older than 6 months) may be required from all shortlisted applicants."

Requisition ID: 5197