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PURPOSE OF THE POSITION:

To provide luxury wellness therapies and treatments as dictated by the spa menu, to our guests, ensuring exceptional service and memorable spa experiences. Maintain high standards of cleanliness and hygiene                                                                  

QUALIFICATIONS & EXPERIENCE:

• Grade 12 plus Higher Certificate in formal beauty or message qualification
• 2 years’ experience as SPA Therapist in a 4* or 5* Lodge or spa/ wellness center
• Knowledge of deep tissue/hot stone massage and beauty therapy techniques.
• Experienced in providing hot and cold SPA experiences (e.g., sauna, steam rooms, cold plunge pools) to promote relaxation and well-being.

PREFERRED / ADVANTAGEOUS

• ITEC or CIDESCO Diploma in Somatology, Cosmetology or Aesthetician will be an advantage.

KEY ACCOUNTABILITIES:

• Welcome guests to the SPA and monitor the overall experience to ensure the service offered creates an unforgettable, unique experience.
• Deliver a personalized experience with commercial success whilst representing the spa in a professional and hospitable way.
• Consult with guests to determine their specific needs, preferences, and any indications for treatments. Listen attentively to guest concerns and provide g recommendations based on their requirements.
• Prepare treatment rooms by arranging necessary equipment, supplies, and products for scheduled treatments.
• Clean and disinfect surfaces, including countertops, equipment, and fixtures regularly.
• Deliver a variety of spa services (body treatments, massages, facials, waxing, and manicures/pedicures) safely and comfortably.
• Maintain proficiency in all treatments offered at the spa & have a good working knowledge of all spa facilities.
• Monitor all spa-related facilities and processes, including service standards, and keep the supervisor updated on any issues affecting spa operations.         
• Perform monthly inventory counts of spa products and supplies to maintain adequate stock levels and inform purchasing decisions.
• Identifies Spa monthly promotions in conjunction with Spa team and distributing the same accordingly.
• Champion the identification and reporting of hazards, evaluation or risks, and design and implementation of hazard and control measures.
• Constantly monitor and check the quality-of-service delivery towards the guests and make sure the processes are speaking to the brand and the provided quality guideline.
• Upholds the standards of hygiene and sterilization as directed by law and the spa’s policies and procedures.
• Maintain equipment and inventory of products as per laid down standards & procedures.
• Handle guest complaint promptly and in a professional manner.
• Responsible for all health and safety requirement of therapy and treatments.
• Maintain the strictest confidentiality of each client situation.
• Keep confidential documents and trade secrets of the Company secure.
• Upselling initiatives and skills to improve revenue
• Adhere to Company policies and procedures and maintain Company standards.
• Record and maintain adequate notes about client visits.
• Report, and where possible handle, cases of accident, fire, theft, loss, damage, or contravention of regulations.

CLOSING DATE: 02 JULY 2025

 O&L - a Great Place to Work.

Applicants meeting our requirements are invited to apply. O&L Group of Companies is an Equal Opportunity Employer.

    "This position is subject to a pre-employment screening and vetting process, and by applying for this position, applicants acknowledge that they are aware that the Company reserves the right to carry out screening and pre-employment vetting for all shortlisted applicants. Certificate of Conduct issued by the Namibian Police (not older than 6 months) may be required from all shortlisted applicants."

Requisition ID: 4906