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PURPOSE OF THE POSITION:

To lead and supervise the services and team in the assigned food and beverage outlet to ensure the delivery of outstanding guest experiences and financial profitability of the business.

QUALIFICATIONS & EXPERIENCE:

• Diploma in Restaurant Management
• Minimum 3 years’ experience in maître d’or hosting and contemporary or fine dining restaurant setup in a 4- and 5-star hotel or lodge.
• Computer literate (MS Office/Office/Excel/PowerPoint)
• Knowledge of Micros/Opera will be an advantage
• A wine, sommelier, or beer course will be an added advantage.
• Reservation experience.
• Product knowledge and hospitality industry experience
• Knowledge of budgets, ordering, profit & loss, cost of sales, meeting suppliers, and coordinating stock deals with the manager.
• Eye for detail and interpretation of numerical data.
• Health and Safety practices and standards

KEY ACCOUNTABILITIES:

• Constantly monitor and check the quality-of-service delivery towards the guests and make sure the processes are speaking to the brand and the provided quality guideline.
• Provide guests with quality service by monitoring staff assignments and responsiveness and seeking opportunities to communicate with guests to personalize the service.
• Coordinate daily Front of the House and Back of the House operations.
• Supervise the cleanliness, neatness, and tidiness of the restaurant outlet.
• Monitors effectiveness of workflow and sequence of service during service periods and provides constant hands-on support.
• Prepare duty rosters of restaurant staff, ensuring correct manning levels and even distribution of work.
• Monitor customer satisfaction and respond to customer feedback and complaints.
• Inform the Head of Department or Head Chef of any complaints or negative feedback from guests and staff.
• Advise the Head of Department or Head Chef of any improvement needed in relation to restaurant operation, including updates to SOPs or addition/deletion of SOPs.
• Maintain a thorough working knowledge of F&B SOPs and ensure they are always upheld through constant observation and coaching.
• Conduct the pre-service shift briefing to ensure effective and efficient communication, providing waiters with specific guidance and information to perform effectively in the coming shift.
• Monitor product availability on all food and beverage menu items in conjunction with the chef and stores.
• Supervise the team and ensure that all food and beverages served are accounted for.
• Own and live the O&L persona, anchored in “caring, passionate, authentic.”

CLOSING DATE: 25 SEPTEMBER 2025

 O&L - a Great Place to Work.

Applicants meeting our requirements are invited to apply. O&L Group of Companies is an Equal Opportunity Employer.

    "This position is subject to a pre-employment screening and vetting process, and by applying for this position, applicants acknowledge that they are aware that the Company reserves the right to carry out screening and pre-employment vetting for all shortlisted applicants. Certificate of Conduct issued by the Namibian Police (not older than 6 months) may be required from all shortlisted applicants."

Requisition ID: 5098