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PURPOSE OF THE POSITION:

To supervise the smooth execution of banqueting, conference, and event service, ensuring exceptional guest experiences.

QUALIFICATIONS & EXPERIENCE

• Minimum Grade 12 or Grade 11
• 3 years experience in a supervisory role within a Conference and Banqueting role
• Knowledge of room setups
• Knowledge of basic audio-visual room setups
• Experience in food & Beverage, Banqueting, Event Planning & Administration, Wedding & Conference Coordination and Booking Management
• Product knowledge and hospitality industry experience
• Knowledge of Micros/Opera will be an added advantage.

KEY ACCOUNTABILITIES

• Welcome guests and monitor the overall experience to ensure the service offered creates an unforgettable, unique experience.
• Address guest complaints and requests promptly or escalate to the restaurant manager or supervisor if necessary.
• Ensure waitrons check that guest bills are correctly compiled and presented to the guest in the established manner.
• Maintain the TLV (temperature, lights, and volume) to ensure guest experiences of luxury standards.
• Ensure that standards for service delivery and hygiene requirements are consistently maintained in banqueting venues and outlets.
• Oversee the preparation and stocking of service stations by banqueting waitrons at the start of service, ensuring they remain clean and orderly throughout.
• Assist with taking orders, serving food and drinks, and seating guests.
• Ensure waitrons are knowledgeable about menu items, including buffet and set options, to effectively inform and assist guests.
• Maintain complete knowledge of daily scheduled group functions, hotel function spaces, meeting and banquet room settings, equipment use, and safety guidelines.
• Ensure restaurant layout and table allocations are correct prior to service.
• Inspect the pre-set scheduled function areas/rooms for cleanliness, working condition, and proper furniture/equipment setup; rectify any deficiencies with respective departments.
• Assist employees with their job functions where needed to ensure optimum cleanliness and service standards for guests.
• Ensure that the billing procedure and payment are correct and adhered to.
• Assist in maintaining budgeted food and beverage costs and partake in stock takes for both beverage and operating equipment.
• Check and replenish supplies, establish par levels, and ensure proper organization and cleanliness in storage areas.                                                                                              

CLOSING DATE: 18 JUNE 2026

 O&L - a Great Place to Work.

Applicants meeting our requirements are invited to apply. O&L Group of Companies is an Equal Opportunity Employer.

    "This position is subject to a pre-employment screening and vetting process, and by applying for this position, applicants acknowledge that they are aware that the Company reserves the right to carry out screening and pre-employment vetting for all shortlisted applicants. Certificate of Conduct issued by the Namibian Police (not older than 6 months) may be required from all shortlisted applicants."

Requisition ID: 5726