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PURPOSE OF THE POSITION:

To uphold the highest standards of cleanliness and presentation across all facets of public areas, ensuring an immaculate and welcoming environment for guests and staff alike.

QUALIFICATIONS & EXPERIENCE:

• Minimum Grade 12

• Minimum 1 year experience as a public area cleaner in a 4- or 5-star luxury hotel/lodge environment.
• Knowledge of housekeeping procedures, cleaning techniques, and use of cleaning equipment, linen, and chemicals.
• Excellent knowledge of culinary arts and a passion for creating new and innovative dishes
• Attention to detail and thoroughness in cleaning.

KEY ACCOUNTABILITIES:

• Address all guest complaints courteously and professionally, providing feedback and escalating issues to management as necessary.
• Articulate and maintain developed standards, product knowledge, and grooming protocols effectively.
• Constantly monitor and check the quality-of-service delivery towards the guests and make sure the processes are speaking to the brand and the provided quality guideline.
• Ensure cleanliness, hygiene, and sanitation of lobbies, corridors, and other public areas, ensuring a tidy appearance.
• Clean and maintain various surfaces such as floors, carpets, windows, and furniture using appropriate cleaning equipment and solutions.
• Perform periodic deep cleaning tasks such as shampooing carpets, polishing floors, or cleaning windows.
• Hand over lost property to the security department, meticulously maintaining a register and ensuring safekeeping until claimed by the rightful owner.
• Utilize correct chemicals and appropriate quantities on specific surfaces following established protocols to guarantee optimal cleanliness and safety.
• Interact with guests in a friendly and professional manner, responding promptly to any guest requests or concerns to ensure a positive guest experience.

CLOSING DATE: 21 AUGUST 2025

 O&L - a Great Place to Work.

Applicants meeting our requirements are invited to apply. O&L Group of Companies is an Equal Opportunity Employer.

    "This position is subject to a pre-employment screening and vetting process, and by applying for this position, applicants acknowledge that they are aware that the Company reserves the right to carry out screening and pre-employment vetting for all shortlisted applicants. Certificate of Conduct issued by the Namibian Police (not older than 6 months) may be required from all shortlisted applicants."

Requisition ID: 5001