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PURPOSE OF THE POSITION

To serve as the first line of inquiry for restaurant reservations inside the hotel by providing exceptional guest service, alternatives, and other solutions to fulfill guest demands.

QUALIFICATIONS & EXPERIENCE

• Minimum of grade 12 plus higher certificate.                                            
• A minimum of 2 years’ experience in a similar role or front office experience. 
• Fluency in both written and spoken English and well-versed in computer programs.
• Telemarketing experience.
• Knowledge of ResDiary and Opera.

KEY ACCOUNTABILITIES

• Deliver a personalized experience with commercial success while representing the restaurant outlets in a professional and hospitable way.
• Welcome guests to the hotel and provide the overall experience to ensure the service offered creates an unforgettable, unique experience.               
• Identify sales leads as needed and optimize revenue opportunities in all outlets.
• Achieve optimum alignment, confirm bookings for all F&B outlets, and communicate all confirmed bookings via a function sheet.        
• Actively promote hotel food and beverage outlets, weekly and daily specials, and any special events.
• Manage and make reservations for all F&B outlets.
• Maintain an updated client database (ResDiary), menus, and beverage lists.
• Build and maintain relationships with tour guides and group organizers.
• Maintain the guest profile information system on both ResDiary and Opera, updating it as necessary to reflect current preferences.
• Handle reservations for special events arranged by the hotel.   
• Ensures that all function sheets associated with the restaurants are accurate and produced on time.      
• Ensures that all reports associated with the department are produced on time and are accurate.                                                                                                                                                                                                  

CLOSING DATE: 30 JULY 2026

 O&L - a Great Place to Work.

Applicants meeting our requirements are invited to apply. O&L Group of Companies is an Equal Opportunity Employer.

    "This position is subject to a pre-employment screening and vetting process, and by applying for this position, applicants acknowledge that they are aware that the Company reserves the right to carry out screening and pre-employment vetting for all shortlisted applicants. Certificate of Conduct issued by the Namibian Police (not older than 6 months) may be required from all shortlisted applicants."

Requisition ID: 5835