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PURPOSE OF THE POSITION:

To be the first point of contact for restaurant reservations, delivering exceptional guest service in line with O&L Leisure’s “Namibia Through Our Eyes” brand promise. Oversee and coordinate the daily operations of Welwitschia Lounge, Café Mole, and Room Service, ensuring seamless service, memorable guest experiences, and financial sustainability.

QUALIFICATIONS & EXPERIENCE:

• Minimum National Diploma in Restaurant Management
• Minimum 3 years’ experience in maître d’or hosting, contemporary or fine dining restaurant setup in a 4- and 5-star hotel or lodge.
• Computer literate (MS Office/Office/Excel/PowerPoint)
• Knowledge of Micros/Opera will be an advantage
• A wine, sommelier, or beer course will be an added advantage.
• Reservation experience.
• Product knowledge and hospitality industry experience
• Knowledge of budgets, ordering, profit & loss, cost of sales, meeting suppliers, and coordinating stock deals with the manager.
• Knowledge of HACCP practices and standards

KEY ACCOUNTABILITIES:

• Handle all event inquiries with accuracy and efficiency, ensuring a seamless guest experience.
• Oversee event inquiries, quotations, contracting, and execution.
• Collaborate with central reservations for conference inquiries while managing all event-related bookings at the hotel.
• Identify and maximize revenue opportunities through proactive sales and upselling.
• Maintain and update guest profiles in ResDiary and Opera, ensuring accurate records.
• Ensure timely communication of confirmed bookings via function sheets.
• Actively promote hotel F&B outlets, weekly specials, and special events.
• Supervise and lead the Café Mole, Welwitschia Lounge, Banqueting, and Room Service teams, ensuring high performance and service excellence.
• Support service assistants with daily cash-up and ensure accuracy.
• Lead pre-service shift briefings to enhance team communication and preparedness.
• Monitor product availability on all food and beverage menu items in conjunction with the chef and stores.
• Maintain the budgeted food and beverage cost, aligning orders with planned expenditure.
• Champion the identification and reporting of hazards, evaluation or risks, and design and implementation of hazard and control measures.
• Assist in the induction and training of all staff and maintain regular on-the-job training, with particular emphasis on personal hygiene and appearance, productivity, product knowledge, workflow, service and selling skills, appearance, attitude, and general ability to follow standard procedures.
• Assist the HOD in planning staff working hours and overtime.

CLOSING DATE: 01 AUGUST 2025

 O&L - a Great Place to Work.

Applicants meeting our requirements are invited to apply. O&L Group of Companies is an Equal Opportunity Employer.

    "This position is subject to a pre-employment screening and vetting process, and by applying for this position, applicants acknowledge that they are aware that the Company reserves the right to carry out screening and pre-employment vetting for all shortlisted applicants. Certificate of Conduct issued by the Namibian Police (not older than 6 months) may be required from all shortlisted applicants."

Requisition ID: 4961