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PURPOSE OF THE POSITION:

To maintain the retail shop and generate sales by assisting guests in purchasing merchandise and recommending all products that will yield financial profitability and deliver excellent guest service.

QUALIFICATIONS & EXPERIENCE:

• Minimum Grade 12 plus Higher Certificate
• 2 years’ experience in a retail shop or Sales experience in the hospitality industry
• Knowledge of merchandise, styling, and pricing
• Knowledge of Micros/Opera will be an advantage
• Computer literate (MS Office/Office/Excel/PowerPoint)
• Knowledge of Point of Sale
• Creation of Barcodes and management thereof
• General Knowledge of Swakopmund (Tours, activities, walkabouts, restaurants, shops, bookshops, etc.)
• 3rd language (e.g. German) will be an advantage

KEY ACCOUNTABILITIES:

• Drive retail product sales in line with the budget and targets set.
• Maintain a clean, organized, and visually appealing retail shop.
• Assist guests and/or customers as and when required, not only retail guests/customers but any other guests/customers around the hotel
• Constantly monitor and check the quality-of-service delivery towards the guests and make sure the processes are speaking to the brand and the provided quality guidelines.
• Create and generate unique barcodes for products and enter them on Micros (EMC) for accurate tracking and identification.
• Print labels with product information and prices, and ensure that these labels are placed correctly on the shelves.
• Manage inventory levels by adding products to the product mix and maintaining a monthly sales report and balance stock to avoid both excessive overstock and stock output.
• Collaborate with the financial controller to place orders for stock replenishment in the retail shop, ensuring adequate inventory levels to meet customer needs.
• Monitor the expiration dates and shelf life of perishable items to prevent selling expired products and ensure older items are rotated out before newer ones.
• Assist in monthly stock-taking activities to verify inventory levels and ensure compliance with company requirements.
• Process sales transactions, handling cash, credit/debit cards, and other forms of payment accurately and securely.
• Balance cash registers at the end of each shift and prepare daily sales reports.

CLOSING DATE: 07 AUGUST 2025

 O&L - a Great Place to Work.

Applicants meeting our requirements are invited to apply. O&L Group of Companies is an Equal Opportunity Employer.

    "This position is subject to a pre-employment screening and vetting process, and by applying for this position, applicants acknowledge that they are aware that the Company reserves the right to carry out screening and pre-employment vetting for all shortlisted applicants. Certificate of Conduct issued by the Namibian Police (not older than 6 months) may be required from all shortlisted applicants."

Requisition ID: 4993