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To support the Guest Relations Manager in ensuring the seamless and efficient operation of the Spa, focusing on delivering exceptional guest experiences, maintaining high-quality standards, and optimizing revenue generation. Responsible for assisting with daily operational management, staff coordination, administrative tasks, and financial reporting, all while embodying the O&L Persona.

QUALIFICATIONS & EXPERIENCE:

• National Diploma in Hospitality management, Business Administration, or ITEC or CIDESCO and Somatology, Cosmetology or Aesthetics
• Minimum 3 years of experience working in a receptionist/administrator role at a spa or wellness center or in the hospitality industry.
• Experience in a 4- or 5-star hotel SPA supervisory position
• Proficiency in using computer software, including Microsoft Office Suite (Word, Excel, Outlook) or SpaGuru, Micros, and Opera PMS
• Knowledge of Jarrison system would be an added advantage
• Knowledge of spa treatments, products, and services is beneficial

KEY ACCOUNTABILITIES:

• Support the Guest Relations Manager in the execution of service experiences for spa retail and spa services (treatments) offered to guests.
• Oversee the day-to-day management and supervision of all spa employees.
• Deal with all guest enquiries, feedback, complaints, and issues and ensure that necessary follow-up/action is carried out.
• Oversee any and all inventory control functions within the Spa (stock ordering, inventory counts, etc.).
• Ensure delivered service is consistent and meets/exceeds expectations.
• Ensure that treatment scheduling meets the demands of the guests while maximizing revenue and monitoring trends.
• Prepare reports on key operating performance statistics in line with agreed procedures and implement action as discussed with the Guest Relations Manager.
• Prepare a requisition for spa equipment and supplies, ensuring its proper functioning.
• Promote and upsell the services of the SPA and maximize the potential of all sales.
• Maintain an effective stock control system, including stock rotation, inventory, placing orders to par level, and reporting costs to the Guest Relations Manager.
• Conduct daily briefings and monthly operational meetings for the entire team.
• Assist in developing and maintaining staff rosters, ensuring optimal staffing levels during peak hours to maximize guest service.
• Support the Guest Relations Manager in organizing training programs, coordinating schedules, and tracking attendance to enhance team development.
• Conduct daily hygiene walkabouts, complete the required checklists, and enforce the correct cleaning standards, health & safety standards, and operating equipment.

CLOSING DATE: 29 AUGUST 2025

 O&L - a Great Place to Work.

Applicants meeting our requirements are invited to apply. O&L Group of Companies is an Equal Opportunity Employer.

    "This position is subject to a pre-employment screening and vetting process, and by applying for this position, applicants acknowledge that they are aware that the Company reserves the right to carry out screening and pre-employment vetting for all shortlisted applicants. Certificate of Conduct issued by the Namibian Police (not older than 6 months) may be required from all shortlisted applicants."

Requisition ID: 5038