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LOCATION: STRAND HOTEL SWAKOPMUND

GRADE: A3

POSITIONS AVAILABLE: 1

PURPOSE OF THE POSITION:

To deliver an unforgettable, unique guest experience during banquets, conferences, and events, including presenting menus, taking orders, setting up venues, serving food and beverages, and ensuring guest satisfaction.

QUALIFICATIONS & EXPERIENCE

• Minimum Grade 12.
• Minimum 1 year experience in a restaurant operation as a waiter within a 4* or 5* hotel and restaurant practice.
• Basic math skills for handling payments and making change.

KEY ACCOUNTABILITIES

• Welcome customers/guests, seat them at their designated tables, and present menus.
• Own and Live the O&L persona, anchored in “caring, passionate, authentic”.
• Provide personalized guest service based on preferences and ensure an everlasting bond is created with guests.
• Maintain the TLV (temperature, lights, and volume) to ensure guest experiences of luxury standards.
• Set up conference venues according to guest itineraries and ensure timely service of breaks and meals.
• Set up audio-visual equipment for events.
• Ensure coffee and tea breaks are timely set up and refreshed as needed.
• Set up rooms per client requirements across various sites.
• Set up service areas based on the booking sheet.
• Assist in serving guests and setting up banquet rooms with necessary glassware, serviceware, and linen.
• Serve beverages and food in the proper order, ensuring consistency and adherence to the supervisor's expectations.
• Present menus and take orders from guests at conferences, ensuring accurate and timely entry on Micros.
• Address guest inquiries confidently by having comprehensive knowledge of menu items, preparation methods, and daily specials.
• Maintain beverage service and guest satisfaction throughout the event.
• Engage in upselling to enhance the guest experience and increase revenue.

CLOSING DATE: 21 MARCH 2025

 O&L - a Great Place to Work.

Applicants meeting our requirements are invited to apply. O&L Group of Companies is an Equal Opportunity Employer.

    "This position is subject to a pre-employment screening and vetting process, and by applying for this position, applicants acknowledge that they are aware that the Company reserves the right to carry out screening and pre-employment vetting for all shortlisted applicants. Certificate of Conduct issued by the Namibian Police (not older than 6 months) may be required from all shortlisted applicants."

Requisition ID: 4619