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About the Role

Mach 10 (Pty) Ltd is seeking a passionate and service-oriented EUC Engineer (L1) to join our Digital Workplace Department. This entry-level role is ideal for a technically driven individual eager to build a solid foundation in IT support. You will provide frontline assistance to end-users, troubleshoot hardware and software issues, and ensure the smooth daily operation of our IT environment.

Qualifications & Experience

• National Diploma or Certificate in Information Technology (or currently studying towards one).
• 0–2 years of IT support experience (internship or entry-level exposure acceptable).
• Basic understanding of Microsoft Windows, Office 365, and Active Directory.
• Advantageous: Microsoft certifications (MD-100, MS-900) and ITIL Foundations.

Key Competencies

• Strong problem-solving and troubleshooting skills.
• Excellent customer service and communication skills.
• Willingness to learn and grow into higher-level EUC roles.
• Proactive, dependable, and team-oriented approach.

Key Responsibilities

• Provide first-line technical support for end-user devices (laptops, desktops, mobile devices, printers, and peripherals).
• Troubleshoot and resolve incidents related to Microsoft Windows, Office 365, and collaboration tools.
• Assist with user account management in Active Directory and Microsoft 365.
• Support software installations, updates, and patching.
• Perform maintenance and monitoring of endpoint devices.
• Log and track service requests through the IT service desk system.
• Assist with onboarding and offboarding of employees.
• Collaborate with senior engineers to resolve complex technical issues.

Why Join Mach 10?

At Mach 10, we’re committed to empowering our people, fostering a culture of growth, and delivering excellence in every interaction. This is your opportunity to grow your IT career in a dynamic and supportive environment.

Closing Date: 07 November 2025

 O&L - a Great Place to Work.

Applicants meeting our requirements are invited to apply. O&L Group of Companies is an Equal Opportunity Employer.

    "This position is subject to a pre-employment screening and vetting process, and by applying for this position, applicants acknowledge that they are aware that the Company reserves the right to carry out screening and pre-employment vetting for all shortlisted applicants. Certificate of Conduct issued by the Namibian Police (not older than 6 months) may be required from all shortlisted applicants."

Requisition ID: 5260