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PURPOSE

 To create a unique, enjoyable, and inspiring shopping experience by engaging customers, promoting loyalty, and ensuring store standards and brand values are consistently delivered across every customer interaction.

QUALIFICATIONS & EXPERIENCE

• National Diploma or relevant tertiary qualification
• Minimum 5 years’ experience in retail or customer service
• Experience in customer engagement, sales, or service-focused roles
• Supervisory or leadership experience preferred

KEY RESPONSIBILITIES

Customer Experience & Engagement

• Welcome and assist customers, ensuring a friendly and engaging shopping experience
• Actively engage customers to understand needs and provide solutions
• Promote loyalty programmes, promotions, and store events

Service Excellence

• Deliver outstanding service throughout the customer journey
• Resolve customer queries, concerns, and complaints professionally
• Support and coach staff on customer service standards

Brand Representation

• Represent the Model brand and values at all times
• Ensure store presentation and standards are consistently maintained
• Provide feedback to management on customer experience and brand perception

Sales Support & Product Knowledge

• Maintain strong product knowledge to assist customers effectively
• Promote products and contribute to achieving sales targets
• Support stock availability and merchandising where required

Team Collaboration

• Work closely with store teams to create a positive and productive environment
• Participate in team initiatives to improve service and operations

Additional Requirements

• Strong interpersonal and communication skills
• High energy, customer-focused attitude
• Ability to work in a fast-paced retail environment

Closing Date: 18 June 2026

 O&L - a Great Place to Work.

Applicants meeting our requirements are invited to apply. O&L Group of Companies is an Equal Opportunity Employer.

    "This position is subject to a pre-employment screening and vetting process, and by applying for this position, applicants acknowledge that they are aware that the Company reserves the right to carry out screening and pre-employment vetting for all shortlisted applicants. Certificate of Conduct issued by the Namibian Police (not older than 6 months) may be required from all shortlisted applicants."

Requisition ID: 5732