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PURPOSE

To manage and optimise the operations of the Bakery, Everyday Café, and Hot Pot departments by ensuring high-quality food production, strong operational standards, and excellent customer service to drive profitability and growth.

QUALIFICATIONS & EXPERIENCE

• Grade 12 (National Senior Certificate)
• Minimum 3–5 years’ experience in bakery, café, food service, or hospitality environment
• Minimum 1–2 years’ supervisory experience
•  

ADVANTAGEOUS

• Diploma/Degree in Hospitality, Food Services, or Retail Management
• Experience with stock control, ordering, and systems (ARCH / POS)
• Food safety and hygiene knowledge

KEY RESPONSIBILITIES

Production & Service Delivery

• Oversee food preparation, bakery products, café offerings, and hot pot production
• Ensure products meet quality, freshness, and presentation standards
• Manage production schedules and volumes

Stock Management & Merchandising

• Control stock levels, ordering, and receiving
• Ensure FIFO principles and minimise waste
• Maintain merchandising and QDVP4 standards

Sales & Performance

• Drive departmental sales and profitability
• Manage shrinkage, waste, and gross profit
• Ensure strong product availability and promotions

 Customer Experience

• Deliver excellent customer service across all departments
• Resolve customer queries professionally
• Promote product knowledge within the team

People Leadership

• Supervise, coach, and develop team members
• Manage staff scheduling, attendance, and performance
• Promote teamwork and accountability

Health, Safety & Compliance

• Ensure compliance with food safety and hygiene standards
• Monitor equipment, temperature controls, and cleaning schedules
• Maintain safe working environment

Closing Date: 18 June 2026

 O&L - a Great Place to Work.

Applicants meeting our requirements are invited to apply. O&L Group of Companies is an Equal Opportunity Employer.

    "This position is subject to a pre-employment screening and vetting process, and by applying for this position, applicants acknowledge that they are aware that the Company reserves the right to carry out screening and pre-employment vetting for all shortlisted applicants. Certificate of Conduct issued by the Namibian Police (not older than 6 months) may be required from all shortlisted applicants."

Requisition ID: 5755