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PURPOSE OF THE POSITION:

To process customer transactions, take cash over the counter and assists customers thereby promoting sales, and profitability of the business.

QUALIFICATIONS & EXPERIENCES:

• A Grade 12 Certificate.
• 1-2 years relevant experience.
• Basic Computer Knowledge

KEY ACOUNTABILITIES:

• Accurately process all customer transactions, including cash, cards, cheques, vouchers, gift cards, SMBA and orders, in line with company standards.
• Verify and confirm all monies received, ensuring correct change is issued according to procedures.
• Obtain and verify required customer documentation for transaction validation when necessary.
• Operate tills and frontline systems efficiently, including scanning, punching in sales, and processing stocktake transactions.
• Handle customer returns and exchanges professionally in accordance with company policy.
• Pack customer purchases carefully and efficiently to ensure a positive checkout experience.
• Verify checkout cards and cheque registers against blacklists to prevent fraudulent transactions.
• Deliver professional, friendly, and efficient customer service at all times.
• Attend to customer queries promptly and apply HOT (Hello, Offer Help, Thank you) principles consistently.
• Perform accurate cash-ups by reconciling purchases with revenue earned in line with standard operating procedures.
• Maintain QDVP4 standards consistently at the frontline department.
• Comply with all health and safety regulations and ensure equipment is cleaned after use.
• Maintain cleanliness and hygiene of all work areas and leave them in a hygienic condition at close of business.
• Protect the security and confidentiality of company documents, systems, and trade secrets.
• Report incidents, losses, safety risks, or regulatory breaches promptly to management.
• Support operations by attending training, meetings, stocktakes, and assisting in other areas during peak times, absences, or emergencies.

 O&L - a Great Place to Work.

Applicants meeting our requirements are invited to apply. O&L Group of Companies is an Equal Opportunity Employer.

    "This position is subject to a pre-employment screening and vetting process, and by applying for this position, applicants acknowledge that they are aware that the Company reserves the right to carry out screening and pre-employment vetting for all shortlisted applicants. Certificate of Conduct issued by the Namibian Police (not older than 6 months) may be required from all shortlisted applicants."

Requisition ID: 5372