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Purpose of Position

Mach10 (Pty) Ltd is seeking a results-driven and strategic Client Manager to take full ownership of a portfolio of assigned accounts. The successful candidate will be responsible for building, managing, and growing client relationships to drive expansion, retention, and renewals across all solution areas. By leveraging Mach10’s tools, methodologies, and collaborative teams, the Client Manager will act as a trusted advisor to clients, aligning technology solutions with their business objectives.

Qualifications

• A relevant Bachelor's Degree or Advanced Diploma.
• Advanced qualifications or certifications in business, sales, or IT would be an advantage.
• Industry-relevant vendor certifications preferred.

Experience required

• Extensive experience in a similar client management role, preferably within the ICT or technology sector.
• Proven success in a sales-driven environment, with strong client engagement and retention skills.
• Experience negotiating with clients and vendors at a senior level.
• Demonstrated ability to manage regional or multi-location accounts.
• Solid experience analyzing commercial data to inform decision-making.

Key Responsibilities

• Build and maintain strong client relationships to drive renewals, growth, and solution adoption.
• Influence key stakeholders and decision-makers to strengthen client engagement and satisfaction.
• Collaborate with the Mach10 network and teams across regions to ensure exceptional service delivery.
• Achieve revenue and margin targets by aligning client needs with Mach10’s solutions and services.
• Develop and execute strategic account plans in collaboration with internal stakeholders.
• Identify, qualify, and close new business opportunities within existing accounts.
• Minimize churn and maximize retention by proactively managing account health.
• Utilize Mach10’s sales tools and methodologies to manage pipelines, forecasts, and opportunities.
• Drive profitability and improve client satisfaction across the assigned portfolio.
• Champion the client experience across the full sales lifecycle, ensuring client success.
• Identify client needs and match them to Mach10’s value proposition through consultative selling.
• Conduct competitive analysis to strengthen Mach10’s position and offer client-focused solutions.
• Promote strong financial governance and compliance in all client engagements.
• Act as the primary point of contact for client escalations and issue resolution.

Knowledge, Skills, and Attributes

• Sales & Business Acumen: Strong understanding of business operations and the ability to position solutions that align with client objectives.
• Client Engagement: Proven experience in managing client relationships throughout the full lifecycle with a focus on long-term value and trust-building.
• Solution Selling: Deep understanding of technology solutions and market trends, with the ability to apply them to client needs.
• Sales Execution: Skilled in opportunity identification, pursuit strategies, and closing techniques.
• Strategic Thinking: Ability to develop and execute account strategies that align with client and business goals.
• Communication: Excellent verbal and written communication skills; confident in presenting to senior-level stakeholders.

Closing Date: 24 April 2025

 O&L - a Great Place to Work.

Applicants meeting our requirements are invited to apply. O&L Group of Companies is an Equal Opportunity Employer.

    "This position is subject to a pre-employment screening and vetting process, and by applying for this position, applicants acknowledge that they are aware that the Company reserves the right to carry out screening and pre-employment vetting for all shortlisted applicants. Certificate of Conduct issued by the Namibian Police (not older than 6 months) may be required from all shortlisted applicants."

Requisition ID: 4765