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Role Purpose

The EUC Engineer (L1) is an entry-level role within the Digital Workplace Department, responsible for providing frontline support to end-users and assisting in the maintenance of end-user computing environments. The role focuses on delivering high-quality technical support, troubleshooting hardware and software issues, and ensuring smooth daily IT operations for employees.

Education & Certifications

• National Diploma or Certificate in Information Technology (or currently studying towards one).
• Advantageous: Microsoft certifications (MD-100: Windows 10/11, MS-900: Microsoft 365 Fundamentals).
• ITIL Foundations (advantageous).

Experience

• 0–2 years of IT support experience (internship or entry-level exposure acceptable).
• Basic understanding of Microsoft Windows, Office 365, and Active Directory.
• Exposure to troubleshooting hardware and software issues in an IT environment.

Key Responsibilities

• Provide first-line support for end-user devices (laptops, desktops, mobile devices, printers, and peripherals).
• Troubleshoot and resolve incidents related to Microsoft Windows, Office 365, and collaboration tools (Teams, Outlook, OneDrive, etc.).
• Assist with user account management (Active Directory, Microsoft 365, Azure AD).
• Support software installations, updates, and patching.
• Perform routine maintenance and monitoring of endpoint devices.
• Log, escalate, and track service requests via the IT service desk system.
• Assist with onboarding and offboarding of employees (device setup, access provisioning, etc.).
• Maintain accurate records of support requests, incidents, and resolutions.
• Collaborate with EUC Engineers (L2/L3) to escalate complex issues and learn advanced troubleshooting methods.
• Ensure compliance with IT policies, standards, and security practices.

Key Competencies

• Good problem-solving and troubleshooting skills.
• Strong customer service and communication abilities.
• Willingness to learn and grow into higher-level EUC roles.
• Ability to follow procedures and escalate issues appropriately.
• Basic knowledge of IT security and compliance best practices.
• Team player with a proactive and positive attitude.

 O&L - a Great Place to Work.

Applicants meeting our requirements are invited to apply. O&L Group of Companies is an Equal Opportunity Employer.

    "This position is subject to a pre-employment screening and vetting process, and by applying for this position, applicants acknowledge that they are aware that the Company reserves the right to carry out screening and pre-employment vetting for all shortlisted applicants. Certificate of Conduct issued by the Namibian Police (not older than 6 months) may be required from all shortlisted applicants."

Requisition ID: 5161