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Role Purpose

The role ensures that operational activities support sustainable profitability, service excellence, optimal resource utilization, and alignment with the O&L Persona. To design, implement and continuously improving operational efficiency frameworks, performance metrics, and KPI systems across the organisation.

Qualifications and Experience

• 4 Year bachelor’s degree in business administration / Operations Management / Industrial Engineering / Hospitality Management 
• Postgraduate qualification (Master’s degree/NQF Level 9) will be an added advantage.
• 8–10+ years’ experience in a senior leadership role within Hospitality or multi-site operations
• Operational performance management or process improvement
• Proven experience in designing Operational Excellence frameworks and driving efficiency initiatives
• Exposure to data analytics and performance reporting tools

Key Deliverables

• Define financial, operational, and service-level metrics (e.g., cost per occupied room, labour productivity, turnaround times, guest satisfaction) 
• Ensure KPIs are clearly defined, measurable, and aligned to profitability goals
• Develop and drive the organization’s operational excellence strategy aligned to business goals
• Design and implement a comprehensive KPI framework across departments (e.g., rooms, F&B, maintenance, administration)

• Lead continuous improvement initiatives using methodologies such as Lean, Six Sigma, or similar approaches
• Identify inefficiencies, process gaps, and cost leakages across operations
• Drive process redesign, automation opportunities, and standardisation

• Monitor business performance through data analysis and reporting
• Conduct regular performance reviews with operational leaders
• Provide actionable insights to improve efficiency, cost control, and service delivery.
•  Foster strategic partnerships with Hotel/Lodge Managers, Departmental Heads, and   Functional Managers to ensure operational priorities, performance objectives and service delivery   standards are aligned with organizational strategy.

• Work closely with the General Manager: Operations to translate strategic objectives into executable operational plans, monitor business performance and address emerging risk and opportunities.
• Train and coach operational teams on KPI management, efficiency tools, and performance improvement techniques

• Develop and enforce standard operating procedures (SOPs)
• Ensure compliance with internal standards and external regulatory requirements
• Maintain consistency across all business units while allowing for necessary flexibility 

     Competencies

• Operational strategy & execution
• Performance management systems
• Data analysis and interpretation
• Process optimisation methodologies (Lean, Six Sigma)
• Strategic thinking with strong execution focus
• Analytical and problem-solving ability
• Influencing and stakeholder management
• Change leadership and resilience
• Strong attention to detail with a results-driven mindset

Closing date: 11 August 2026

 O&L - a Great Place to Work.

Applicants meeting our requirements are invited to apply. O&L Group of Companies is an Equal Opportunity Employer.

    "This position is subject to a pre-employment screening and vetting process, and by applying for this position, applicants acknowledge that they are aware that the Company reserves the right to carry out screening and pre-employment vetting for all shortlisted applicants. Certificate of Conduct issued by the Namibian Police (not older than 6 months) may be required from all shortlisted applicants."

Requisition ID: 5899