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PURPOSE OF THE POSITION

To impacting people’s lives by creating a unique, enjoyable, and inspiring shopping experience. This role focuses on enhancing the shopping experience, promoting customer loyalty, and ensuring that the store's values and quality standards are communicated effectively to customers.

QUALIFICATIONS & EXPERIENCE

• Minimum qualification: Grade 12 plus a National Diploma in Business Administration or Marketing (NQF Level 6).
• Experience: 3 to 6 years of relevant work experience.
• Supervisory experience in retail management or customer service roles is essential.

KEY ACCOUNTABILITIES

• Customer Engagement: Actively engage with customers to understand their needs  and preferences. Promote loyalty programs, special promotions, and store events to enhance customer involvement.
• Exceptional Service Delivery: Ensure that all customers receive outstanding service throughout their shopping experience. Address customer inquiries, concerns, and complaints promptly and effectively. Train and mentor staff on customer service best practices and the importance of creating a positive shopping environment.
• Brand Representation: Serve as a spokesperson for the store, embodying its values and mission. Ensure that the store’s image and branding are consistently represented. Ensure that the standards and presentation for a world class product are lived through each touch point.
• Product Knowledge:   Maintain an in-depth understanding of the store’s products and services to assist customers accurately.                     
• Sales Support: Monitor inventory levels and assist in restocking to ensure product availability.
• Feedback and Reporting: Collect customer feedback and insights to identify trends and areas for improvement. Assist in developing strategies to enhance the shopping experience based on customer input.
• Team Collaboration: Work closely with team members to create a cohesive and supportive work environment.                                                                                      

Closing Date: 02 March 2025

 O&L - a Great Place to Work.

Applicants meeting our requirements are invited to apply. O&L Group of Companies is an Equal Opportunity Employer.

    "This position is subject to a pre-employment screening and vetting process, and by applying for this position, applicants acknowledge that they are aware that the Company reserves the right to carry out screening and pre-employment vetting for all shortlisted applicants. Certificate of Conduct issued by the Namibian Police (not older than 6 months) may be required from all shortlisted applicants."

Requisition ID: 4595