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Mach 10 (Pty) Ltd, a leading ICT solutions provider in Namibia, is seeking a dynamic and skilled individual to join our team. We invite suitably qualified candidates to apply for the following position:

Network Engineer (L2)

Position Summary

The Network Engineer will provide managed services to ensure client IT infrastructure remains fully operational. This includes proactive monitoring, troubleshooting, and resolving technical incidents within agreed Service Level Agreements (SLAs). The role provides second-line support on medium-complexity incidents and may contribute to project-related work when required.

Qualifications & Certifications

• Bachelor’s Degree in IT/Computing or equivalent experience.
• CCNP or equivalent certification (advantageous).
• Additional relevant certifications will carry extra weight.

Experience

• Three to five years of experience in a similar role within a reputable IT organisation.
• Working knowledge of ITSM/ticketing systems.

Key Responsibilities

• Configure and maintain network devices including routers, switches, firewalls, and access points.
• Proactively monitor work queues and resolve incidents and requests within SLA.
• Accurately update and document ticket resolutions.
• Investigate and analyse technical issues, ensuring timely incident logging.
• Capture relevant information to support immediate and effective resolution.
• Provide second-level support and identify root causes of recurring issues.
• Collaborate with internal teams and clients to extend technical support.
• Execute approved changes including patching, with clear risk and mitigation documentation.
• Participate in shift handover processes and highlight priority tickets.
• Escalate incidents as required, ensuring appropriate focus from internal teams.
• Work closely with automation teams to optimise effort and automate routine tasks.
• Coach and support L1 and Service Desk teams in technical and behavioural development.
• Establish and maintain monitoring for client environments.
• Identify and resolve problems before client services are impacted.
• Lead initial client escalations relating to operational issues.
• Support the change management process by logging standard and non-standard changes.
• Plan and execute maintenance activities with proper approvals.
• Audit incident and request tickets for quality and provide improvement recommendations.
• Produce trend analysis reports to identify automation opportunities and reduce ticket volumes.
• Contribute to project work and Disaster Recovery testing when required.

Knowledge, Skills & Attributes

• Ability to communicate and work across diverse cultures.
• Strong planning and organisational skills with adaptability to changing circumstances.
• Positive attitude with the ability to work under pressure.
• Willingness to work longer hours when necessary.
• Effective active-listening and customer engagement abilities.
• Strong client-centric mindset throughout the service journey.
• Technical proficiency in:
• Pulse Secure SSL VPN, Juniper
• Palo Alto & Fortinet Firewalls
• Cisco Nexus, ASR, ISR
• Cisco ACS, ISE
• Meraki switching and wireless
• Enterprise network architecture
• BGP, OSPF, EIGRP
• NAT and ISP uplink troubleshooting (DIA, MPLS, P2P)
• SecureCRT, LogicMonitor, and other monitoring tools

Closing Date: 19 December 2025

 O&L - a Great Place to Work.

Applicants meeting our requirements are invited to apply. O&L Group of Companies is an Equal Opportunity Employer.

    "This position is subject to a pre-employment screening and vetting process, and by applying for this position, applicants acknowledge that they are aware that the Company reserves the right to carry out screening and pre-employment vetting for all shortlisted applicants. Certificate of Conduct issued by the Namibian Police (not older than 6 months) may be required from all shortlisted applicants."

Requisition ID: 5364