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Purpose of Position:

Shaping and maintaining a consistent and compelling O&L Retail brand experience, through the implementation of the O&L Persona, ensuring high-quality standards, and exceeding customer experiences, across all stores within the O&L Retail to retain a competitive edge and ensure sustainability.

Qualifications and Experience:

• 4 year bachelor degree (Honours) in Business Administration, Commerce, or related field.
• 8 years of experience in in a senior role, with at least 6 years in leadership in food retail or consumer goods sector
• Proven experience in brand management, quality assurance, and customer experience optimization.
• Strong understanding of diverse industries.
• Exceptional communication, interpersonal, and leadership skills.
• Analytical mindset with the ability to translate data into actionable insights.
• Proven track record of successfully managing cross-functional teams and driving positive business outcomes
• Proficient in MS Office, Micros, SAP are essential.

Key Responsibilities:

O&L Retail Brand Management - Guide the development and implementation of a comprehensive O&L Retail brand strategy for O&L Retail to enhance market presence and customer loyalty. Ensure consistent messaging, identity, quality standards, and customer experiences, aligned to the O&L Persona, within all departments and operational practices across all O&L Retail Stores.

Quality Assurance - Establish and enforce quality standards, aligned to the O&L Persona and industry regulation, across product and service lines for all O&L Retail Stores in coordination with relevant Regional Managers. Implement regular audits and assessments to ensure compliance to O&L Persona and quality benchmarks.

Customer Experience Optimization - Develop and implement customer experience (CX) strategies to align with the brand's vision and values. Work closely with customer service teams to address issues promptly and enhance the overall customer journey.

Market Research and Analysis - Stay abreast of industry trends, competitor insights and customer preferences to improve the shopping experience.

Reporting and Analysis - Provide regular reports to the Managing Director on key performance indicators, O&L Persona brand health, and customer experience metrics.

Leadership and People Management - Build and lead high-performing teams across the O&L Retail Stores, setting clear expectations, and driving accountability. Mentor and develop team members, identifying opportunities for skill enhancement and career growth. Foster a culture of accountability, innovation, diversity, and inclusion within teams across the O&L Retail Stores.

 O&L - a Great Place to Work.

Applicants meeting our requirements are invited to apply. O&L Group of Companies is an Equal Opportunity Employer.

    "This position is subject to a pre-employment screening and vetting process, and by applying for this position, applicants acknowledge that they are aware that the Company reserves the right to carry out screening and pre-employment vetting for all shortlisted applicants. Certificate of Conduct issued by the Namibian Police (not older than 6 months) may be required from all shortlisted applicants."

Requisition ID: 4670