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PURPOSE OF POSITION

Coordinate and manage the SAP Helpdesk and provide SAP Authorization support to ensure appropriate end user access within the O&L SAP landscape. 

QUALIFICATIONS & EXPERIENCE

•    Academic degree in Computer Science, Information Technology or Business Administration.
•    2 – 3 years' experience as Authorizations administrator.
•    Knowledge of SAP functional modules.
•    Proficient in computer skills (MS Office & related systems).
•    Excellent written and verbal communication skills.
•    Innovative thinker, capable of generating creative ideas and solutions.
•    Detail-oriented with robust organizational skills.

KEY RESPONSIBILITIES

Manage SAP Helpdesk & Reporting
•    Perform SAP Helpdesk master data maintenance by creating and assigning new helpdesk users.
•    Provide monthly performance reports for the helpdesk by operating company and follow up on unresolved issues.
•    Compile monthly billing reports for OPCO’s.
Provide SAP Authorization Support
•    Create and manage SAP Position Roles.
•    Analize and resolve authorization issues.
•    Conduct regular audits of user authorizations and address any discrepancies.
•    Assist external auditors during annual audits and resolve findings.
•    Ensure role maintenance in DEV, QA, and PRD environments are aligned.
•    Monitor segregation of duty conflicts and collaborate with operating companies for resolution.
Training
•    Conduct helpdesk and SAP navigation training for end-users.
•    Develop and maintain training documentation.
•    Coordinate and manage the SAP training calendar.
•    Oversee bookings for the SAP-Training.
Projects
•    Manage and coordinate SAP authorization projects.
•    Deliver project outputs as outlined in the project charter.
Support end users
•    Provide first line support to end users by attending to calls.
•    Respond to end-user incidents in line with SLA agreements.
SAP-Support administrative function
•    Perform procurement function for SAP support department (Quotation, requisitions, PO follow up, receiving goods delivered).
•    Maintain general filing and administrative duties.
•    Act as a personal assistant to the SAP-Support team, providing administrative support to all members.

 O&L - a Great Place to Work.

Applicants meeting our requirements are invited to apply. O&L Group of Companies is an Equal Opportunity Employer.

    "This position is subject to a pre-employment screening and vetting process, and by applying for this position, applicants acknowledge that they are aware that the Company reserves the right to carry out screening and pre-employment vetting for all shortlisted applicants. Certificate of Conduct issued by the Namibian Police (not older than 6 months) may be required from all shortlisted applicants."

Requisition ID: 4669