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PURPOSE OF THE POSITION:

To provide one-stop services to customers, including taking orders and serving food and beverages to customers, in a most courteous manner and as per set standards and procedures, to enhance customer satisfaction and business profitability. 

QUALIFICATIONS & EXPERIENCES:

• A Grade 12 Certificate.
• 1-2 years relevant experience.

KEY ACOUNTABILITIES:

• Scan and verify customer transactions (i.e., credit/ debit cards, cash, gift cards, vouchers, orders) accurately and effectively in line with Company standards.
• Verify and confirm that monies received from customers are correct.
• Give correct quantity of change to the customer as per procedure.
• Acquire necessary documents (i.e., IDs', passport) for verification.
• Scan and verify all stocktake transactions.
• Operates a till and scans or punches in sales.
• Handles customer goods returns and Pack purchases.
• Verify checkout cards for cheque registers against blacklist.
• Filing the daily sales and bank sheets.
• Give professional, friendly, speedy and effective customer service.
• Attend to customer queries timeously.
• Apply HOT (Hello, Offer Help, always Thank you) principles.
• Cash – up by verifying purchases with revenue earned in line with standard operating procedures.
• Always apply QDVP4 standards at the frontline area.
• Always comply with the health and safety regulations.

 O&L - a Great Place to Work.

Applicants meeting our requirements are invited to apply. O&L Group of Companies is an Equal Opportunity Employer.

    "This position is subject to a pre-employment screening and vetting process, and by applying for this position, applicants acknowledge that they are aware that the Company reserves the right to carry out screening and pre-employment vetting for all shortlisted applicants. Certificate of Conduct issued by the Namibian Police (not older than 6 months) may be required from all shortlisted applicants."

Requisition ID: 5374