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PURPOSE OF THE POSITION:  

To support the sales team in achieving revenue and occupancy goals by developing new business, negotiating contracts, and maintaining good relations with actual client to meet and exceed the targets set for the O&L Leisure Hotels.                                                                                                                                                                        

QUALIFICATIONS & EXPERIENCES:

• Bachelor’s Degree in Sales, Business Administration/Management or Hospitality Management
• 3-5 years of experience in sales and business development, particularly within the hospitality industry.
• Proficiency in sales and customer relationship management software. (Opera & Sales Force)
• Computer literate (MS Office & Systems)
• Knowledge of hospitality industry trends and market dynamics

KEY ACCOUNTABILITIES:

Enquiry, Booking & Client Management

• Handle enquiries from receipt to quotation and follow up to close the deal.
• Process all bookings, reservations, amendments, and cancellations accurately and in writing.
• Track leads and bookings (Leisure Tours, Incentive Travel, Source Market) from enquiry through to confirmation for all properties.
• Report on enquiry conversion rates and pipeline status to Management as required.

Tours, Incentives & Conferencing Coordination

• Prepare and Coordinate itineraries and costings.
• Coordinate third-party suppliers (accommodation, transport, activities).
• Coordinate tours and incentive travel, including meet-and-greet and tour guide liaison.
• Manage the Conferencing inbox and related enquiries.
• Coordinate Famtrips in different source markets.

Administration & Reporting

• Prepare monthly BLR reports (enquiries, lost bookings, pipeline opportunities), sales activities and initiatives
• Proofread and quality-check documents before finalizing.
• Join daily F&B catch-ups and share enquiry updates.
• Collaborate with marketing, reservations, and guest services for a seamless guest experience.
• Support the Sales team with client calls, conferences, and tender submissions.
• Maintain all sufficient stock levels of sales tools.
• Identify, record, and manage industry specific tender opportunities and applications relevant to Hospitality and Leisure.
• Provide administrative and relief support to the sales team.

General Duties

• Monitor room availability/waitlists with the Revenue & Yield Manager and flag parity issues.
• Apply correct pricing per rate manual and market segment.
• Respond to enquiries promptly or route to the right person.
• Keep filing and records up to date; keep company information confidential.
• Assist across departments during absences or crises, and handle incident reporting (accidents, theft, damage, etc.).
• Attend required meetings/training and follow company policies and standards.                                                                                                                       

Closing date: 20 August 2026

 O&L - a Great Place to Work.

Applicants meeting our requirements are invited to apply. O&L Group of Companies is an Equal Opportunity Employer.

    "This position is subject to a pre-employment screening and vetting process, and by applying for this position, applicants acknowledge that they are aware that the Company reserves the right to carry out screening and pre-employment vetting for all shortlisted applicants. Certificate of Conduct issued by the Namibian Police (not older than 6 months) may be required from all shortlisted applicants."

Requisition ID: 5925